Terms of Service
These terms govern use of this website and the services Clearline Reputation provides. Engaging us for work means accepting them.
1. What we are, and what we are not
Clearline Reputation is a content removal and reputation practice. We are not a law firm and do not provide legal advice. Nothing on this site or in our correspondence creates a lawyer–client relationship. Where a case requires legal advice or legal process, we say so and refer you to qualified counsel.
2. Assessment before engagement
Every engagement begins with a written per-URL assessment. The assessment identifies the legal or policy ground applicable to each URL, the likely outcome, and a timeline range. Items with no viable path are identified as such. No work beyond the assessment begins until you accept a scope and a fee in writing.
3. No guarantee of outcome
Removal, deindexing and account recovery decisions are made by third parties — platforms, hosting providers, search engines and courts. We do not control those decisions and do not guarantee any specific result.
What we commit to is the work itself: complete evidence packages, correctly routed filings, appeals where they are warranted by new evidence, and honest reporting of refusals including when we consider a case unwinnable.
4. What you warrant
By engaging us, you confirm that:
- You have standing to request removal of the content in question, or documented authority to act for the person who does.
- The information you supply is accurate and complete to the best of your knowledge.
- You own or control any material you assert copyright over.
- You are not seeking to conceal information you are legally required to disclose.
We rely on these statements when filing requests. A filing made on inaccurate information can expose both of us to liability, and false claims filed under penalty of perjury expose the person making the claim.
5. What we will not do
Regardless of fee, we decline to:
- Access any account, system or inbox without authorisation from the service provider.
- File copyright claims over material we do not represent, or submit knowingly false reports.
- Create, purchase or coordinate fake reviews, testimonials or endorsements.
- Work to suppress accurate reporting of criminal convictions, regulatory findings or public-safety matters.
Discovering that an engagement falls into one of these categories after work has begun ends the engagement immediately.
6. Fees and refunds
Fees are quoted per case after assessment and are payable as set out in the engagement letter. Because outcomes depend on third-party decisions, fees are for the work performed, not contingent on results — except where an engagement letter expressly states otherwise. If we end an engagement under clause 5, unused fees are refunded.
7. Confidentiality
Case information is held confidentially and used only to perform the work. Filing a removal request necessarily discloses the relevant details to the platform, host or search engine receiving it — that disclosure is inherent to the service and is covered by your instruction to file. Data handling is described in the privacy policy.
8. Website content
Guides published on this site are general information, current as at their stated publication or update date. Platform policies and legal processes change. Nothing published here is advice about your particular situation, and you should not act on it without checking whether it still applies.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising from an engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential loss, including lost profits or reputational harm arising from a third party's decision not to remove content. Nothing here limits liability that cannot lawfully be limited.
10. Governing law
These terms are governed by the laws of the State of Delaware, United States, and the courts of that jurisdiction have exclusive jurisdiction over any dispute — subject to any mandatory consumer protections available to you where you live.
11. Changes
We may update these terms. The version in force for an engagement is the one current when the engagement letter is signed, and material changes are notified to active clients directly.
12. Contact
Questions about these terms: [email protected], or 100 Market Street, Suite 210, Wilmington, DE 19801, United States.